FAQs

To ensure a secure and efficient payment process, we rely on Shopify Payments powered by Shopify. Your payment is safe, granting you peace of mind.

To apply a promo code, simply input it in the "Discount Code" field at checkout. Make sure it’s entered correctly before completing your order, as manual entry after checkout may not be allowed.

Absolutely! Once your order has shipped, you'll receive tracking information automatically via email. This enables you to follow your order until it arrives at your home. Track Your Order

If you have questions regarding your order, our dedicated customer support team is here to help. You can contact us at Support@difalss.shop. For quicker assistance, please include your email and order number.

To change or cancel your order, please contact Customer Service at Support@difalss.shop. We will do our best to accommodate your request. Please note that cancellations may not be possible once an item has been dispatched. For further details, refer to our Refund and Return Policy.

If you experience delays or problems in receiving your order, please first reach out to the carrier to confirm the delivery address. Additionally, providing your phone number can help with a carrier claim to track your package, usually within a week.

After your return request is approved, monitor the return tracking number. Once the item reaches our facility, we will initiate your refund swiftly within 2-3 business days.

For products that need assembly, the instructions are provided in the product packaging. If you require further assistance, please get in touch with our customer service at Support@difalss.shop, and we can send you online instructions for your item.