FAQs

For a secure and seamless payment experience, we employ Shopify Payments by Shopify. Your payment information is protected, allowing you to shop with confidence.

To redeem a promo code, simply input it in the "Discount Code" field during the checkout process. Make sure it's entered correctly before completing your order, as applying it post-checkout may not be possible.

Absolutely! Once your order is dispatched, you will receive automatic tracking information via email. This allows you to follow your order until it arrives at your location. Track Your Order

If you have questions regarding your order, our dedicated customer support team is available to help. Please contact us at Support@difalss.shop. Be sure to provide your email address and order number for quicker support.

To modify or cancel your order, please contact Customer Service at Support@difalss.shop. We will do our best to accommodate your request. Please note that cancellations may not be possible once the item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience any delays or problems with your order delivery, the first step is to check with the carrier to confirm the shipping address. Additionally, providing your phone number can aid in processing a carrier claim to track down your package, usually within a week.

Once your return is approved, please monitor the return tracking number. After the item is received at our warehouse, we will initiate your refund within 2-3 business days.

For products that need assembly, instructions are provided in the packaging. Should you require further assistance, feel free to reach out to our customer service at Support@difalss.shop, and we can supply online instructions for your item.